Payment and Reservation Policy:
- Full payment is required to be made to Itmenaan Lodges Private Limited at the time of reservation.
- Rooms booked can’t be downgraded and upgrades are possible subject to availability and payment of the difference in tariffs.
- Itmenaan Lodges reserves the right to make changes to your room selection. If your room is downgraded, the difference will be refunded.
- No reduction from the meal plan/package price can be claimed in case any meals/activities are not availed, or should any activities become unavailable on the day.
- Any change in the dates of the reservation shall be subject to availability. The decision of the management in this regard will be final.
Cancellation Policy for direct website bookings:
- Bookings made with the non-refundable rate(s) are strictly non-refundable by any means. However, in the case of exceptional circumstances, we might consider a partial refund. In such a case, the decision of the management will be final.
- Bookings made with the refundable rate(s) are subject to be refundable as per our cancellation policy listed below.
Cancellation Policy:
- 90% refund if cancellation is done before 30 days from the check-in date.
- 50% refund if cancellation is between 29 days and 15 days before the check-in date.
- 25% refund if cancellation is between 14 days and 7 days before the check-in date.
- No refund will be made if cancellation is within 6 days of the check-in date.
- Cancellations of Credit card and online payments will be charged 5% extra.
- In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.
- Please allow us up to 30 days for an applicable refund in the event of cancellation.
- Credit/debit card refunds will only be made against credit/debit card bookings and usually take 15 working days.
- The cancellation policies listed above are not valid during certain group bookings, extended weekends, and other times of the year. The guests will be notified of the cancellation policies for visits during these times, at the time of the reservation.
- For Cancellations kindly contact us at [email protected] or +91 9818705508/7840077773
